This should work.
This post describes the procedure to reset the Cisco Wireless AP to factory defaults; you will need to connect a console cable to the AP in order to complete the procedure. Connect the console cable Unplug the power or network cable if connected to a POE switch Press and hold the Mode button. May 04, 2020 Step 3. The Confirm window appears. Click OK to continue with the reboot to factory default settings. Reboot Access Point. There are two ways to reset the Access Point:. Hardware reset. Reset with the use of the web configuration utility. Reboot Access Point by Hardware. I am building a new site, and i have 3 access points. I configured all 3 and they were working just fine. I have 1 working now because 2 keep resetting themselves. The one that is functional is in the back room where i am and the other 2 are in a front room. They were working fine for about a week but now i cant get them to keep their configs. Any ideas why an AP would reset itself?
Power up AP, hold mode button for 30 seconds, remove power and continue to hold mode button for 30 seconds, provide power again and continue to hold mode button for another 30 seconds. This didn't work either. I have AP at my desk. I don't want to connect to controller. Cisco Meraki devices can be reset to factory defaults using the reset button on the device. This requires a paper clip or object with a long thin tip. Insert the tip of the paper clip into the reset button, press, and hold for 10-15 seconds, or until the power light goes out, which ever occurs first.
Method 1
This method uses the config-register 0x2102 command in global configuration mode.
Check the configuration register on the router by issuing the show version command.
The configuration register setting is displayed in the last line of the show version command output and should be set to 0x2102. If this is not the case, enter the config-register 0x2102 command once in global configuration mode.
router#configure terminal
router(config)#config-register 0x2102
router(config)#end
router#
If the show version command is issued again, the same line in the command output will have '(will be 0x2102 at next reload)' appended to the current register setting.
Erase the current start-up configuration on the router with the write erase command.
Reload the router with the reload command. When prompted to save the configuration, DO NOT save.
router#reload
System configuration has been modified. Save? [yes/no]: n
Proceed with reload? [confirm]
Once the router reloads, the System Configuration Dialog appears.
--- System Configuration Dialog ---
Would you like to enter the initial configuration dialog? [yes/no]:
The router is now reset to the original factory defaults.
Method 2
This method uses the config-register 0x2142 command in global configuration mode.
Enter the config-register 0x2142 command in global configuration mode.
router(config)#config-register 0x2142
This causes the router to ignore the start-up configuration on the next reload. If a show version is issued, the last line in the command output will have '(will be 0x2142 at next reload)' appended to the current configuration register setting.
Reload the router using the reload command in enable mode. It is not necessary to save when prompted to save the system configuration.
router#reload
System configuration has been modified. Save? [yes/no]: n
Proceed with reload? [confirm]
After the router has reloaded, the System Configuration Dialog appears.
Enter no to the question 'Would you like to enter initial configuration dialog?'
Change the configuration register setting to 0x2102 by entering the config-register 0x2102 command once in global configuration mode.
Issue the write memory command in enable mode to overwrite the existing start-up configuration with the current running configuration.
Reload the router with the reload command in enable mode.
Once the router reloads, the System configuration Dialog appears.
--- System Configuration Dialog ---
Would you like to enter the initial configuration dialog? [yes/no]:
The router is now reset to the original factory defaults.
Note: The configurations below are stored in ROMMON, and cannot be reset to Factory Default Settings by the write erase or config-register 0x2142 commands.
warm-reboot
memory-size iomem <not default>
Verify
This section provides information you can use to verify that your router has been returned to the factory defaults.
Certain show commands are supported by the Output Interpreter Tool (registered customers only) , which allows you to view an analysis of show command output.
show running-config—Used to verify that the previous running configuration has been erased. The user should be left with a skeleton configuration. For example, there should be no IP addresses configured under any interface on the router.
show version—Used to verify that the configuration register is set to the default value of 0x2102.
Objective
The objective of this article is to show you two ways to reset a Cisco Business Wireless (CBW) Access Point (AP) back to factory default settings.
If you want to reboot but keep your settings, check out Reboot Tips instead.
Applicable Devices | Firmware Version
- 140AC (Data Sheet) | 10.0.1.0 (Download latest)
- 141ACM (Data Sheet) | 10.0.1.0 (Download latest)
- 142ACM (Data Sheet) | 10.0.1.0 (Download latest)
- 143ACM (Data Sheet) | 10.0.1.0 (Download latest)
- 145AC (Data Sheet) | 10.0.1.0 (Download latest)
- 240AC (Data Sheet) | 10.0.1.0 (Download latest)
Table of Contents
Introduction
CBW APs are 802.11 a/b/g/n/ac (Wave 2) based, with internal antennas. These APs support the latest 802.11ac Wave 2 standard for higher performance, greater access, and higher-density networks. They deliver industry-leading performance with highly secure and reliable wireless connections, for a robust, mobile end-user experience.
The CBW APs can be used as traditional standalone devices or as part of a mesh network.
If you would like to learn the basics of CBW mesh networking, check out:
There may come a time when you want to reset an AP back to factory default settings and start from scratch. When you reset to factory default settings you lose all configurations. You will need to set up the device again from scratch so make sure you have the connection details.
Reset to Factory Settings Using the Web User Interface
This toggled section highlights tips for beginners.
Logging In
Log into the Web User Interface (UI) of the Primary AP. To do this, open a web browser and enter https://ciscobusiness.cisco.com You may receive a warning before proceeding. Enter your credentials.You can also access the Primary AP by entering https://[ipaddress] (of the Primary AP) into a web browser.
Tool Tips
If you have questions about a field in the user interface, check for a tool tip that looks like the following:
Trouble locating the Expand Main Menu icon?
Navigate to the menu on the left-hand side of the screen, if you don’t see the menu button, click this icon to open the side-bar menu.
Cisco Business App
These devices have companion apps that share some management features with the web user interface. Not all features in the Web user interface will be available in the App.
Frequently Asked Questions
If you still have unanswered questions, you can check our frequently asked questions document. FAQ
Step 1
Power up the Access Point if it isn’t already on. Check the status of the indicator lights. When the LED light is blinking green, proceed to the next step.
Booting up the access point will take about 8–10 minutes. The LED will blink green in multiple patterns, alternating rapidly through green, red, and amber before turning green again. There may be small variations in the LED color intensity and hue.
Step 2
Log into the Web UI of the Primary AP. Open a web browser and enter https://ciscobusiness.cisco. If this is the first time you are accessing the site, you will need to enter http://ciscobusiness.cisco. You may receive a warning before proceeding. Enter your credentials.
You can also access the Web UI by entering the IP address of the Primary AP into a web browser.
Step 3
From the Web UI menu, choose Advanced > Master AP Tools.
Step 4
Scroll down and select Reset to Factory Default Settings. This will delete all configurations and set everything back to the default settings.
If you perform a factory reset on the Primary AP through the Web UI, only the global configuration and settings on the Primary AP are reset. If you wish to reset other APs, this can be done either though the Web UI of the primary AP or with the open paperclip steps.
Step 5
To reset the primary-capable AP or mesh extender, navigate to Monitoring > Network Summary > Access Points.
Network Summary > Access Points. '/>
Step 6
Select a non-primary AP.
Step 7
Scroll down to the AP details section and select the Tools tab.
Step 8
Click on the Factory Default button.
Reset to Factory Settings Using an Open Paperclip
If you have direct access to the AP, you can simply use an open paperclip or another thin, strong object that fits inside the Mode button. Make sure the power is off. Press and hold the Mode button of the device and then power up the AP. After a few seconds, the device LED will begin blinking alternating green/amber for 20 seconds, then switch to green/off. Once the Light Emitting Diode (LED) pattern changes to green/off, release the Mode button and allow the device to continue booting up.
The 145AC LED blinks red/amber during the 20-second countdown while the Mode button is pressed.
Timing is everything:
- The Mode button should be pressed and held before it gets powered up. Once the AP is powered up, continue to hold the Mode button for 30 seconds before you release it.
- If the Mode button is pressed after bootup starts, the factory default reset will be ignored.
- If the Mode button is pressed for over 60 seconds, the factory default reset will be ignored.
If you reset a Primary AP with the open paperclip steps, you may still want to do the reset on all of the other APs in the network.
Special Considerations
If you were using many of the default settings, there shouldn’t be issues with a reset to factory default. However, the following situations may apply:
- When you perform a reset of the Primary AP, customized radio settings on the subordinate APs are not reset.
- If you have a Bridge Group Name that you set up when you did your original Day Zero configurations, it is recommended that you use the same Bridge Group Name or the subordinate APs may disconnect every 10-15 minutes to search for the old Bridge Group Name.To solve this problem, check out Bridge Group Names.
- Once the reset is performed, you may need to use http://ciscobusiness.cisco to log in to do the Day Zero configurations instead of https:// Uniform Resource Locator (URL).
Conclusion
You now have some tips to follow for doing a factory reset on Cisco Business Wireless APs. That should help you start fresh with your APs.